Returns & Refunds
Return Eligibility
Returns within 15 days for in-store purchases and 30 days for shipped online orders.
Items must be unworn, unused, and in their original condition, with all original tags attached and packaging where applicable. A receipt or proof of purchase is required.
Returns must be requested within the applicable return window. Items returned without prior authorization cannot be accepted.
Non-Returnable Items
Some purchases are final sale
The following items are not eligible for return or exchange:
• Sale and clearance merchandise
• Gift cards
• Personalized or special-order items
• Personal care and beauty products
• Perishable goods
For questions about a specific item, please contact Epoch Collection before making your purchase.
Exchanges & Refunds
Exchanges
If you'd like a different size or style, we recommend returning your original item and placing a new order. This helps you secure the item you want before it sells out.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.
Original shipping charges are non-refundable.
How to Start a Return
Contact us before sending your return.
To request a return, email kelseyrathjen@gmail.com with your order information and reason for return.
Please wait for return authorization before shipping your item. Returns sent without prior approval cannot be accepted.
Return Address
Epoch Collection
171 N Main Street, Suite 102
Sheridan, WY 82801
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
We recommend using a trackable shipping service for returns. Epoch Collection is not responsible for packages lost in transit.
Damaged or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly so we can review the issue and make it right.